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TV
Banking
Digital
Sky TV subscribers can bank via their TV if they are a HSBC customer
- they are the only providers* of TV banking at present. By pressing
the 'Interactive' button on the sky remote, you can access the HSBC
banking page (after going through the right navigation channels)
and access a range of service information.
In addition,
after registering to use the service, you can view your balance,
transfer money between HSBC accounts
in your own name, pay bills, and make changes such as cancelling
standing orders/direct debits/cheques.
For you
to access your account, your Sky TV box must be connected to
the telephone
system (usually connected when Sky TV is installed).
If the
connection is broken or damaged, the customer will not
be able to access their account. You will be charged a fee
to access
your account via the TV: charged by the minute.
Advantages:
-
24 hour,
7 day a week access
-
No
need to queue as you would at a bank
-
Limited use
of your account compared to other methods
-
Costs
are incurred when accessing
your account (charged at local rate)
-
There
is no personal interaction between yourself and the bank
(employee/advisor)
-
You
cannot deposit physical cash using TV
banking i.e. cheques, cash in hand. This would require
a personal
visit to the bank
-
If
your Sky TV system fails to function, you cannot access TV
banking
*
HSBC is the only provider out of the high street
banks.
However, some internet banks allow customers to
bank via TV.
Internet
Banking
Every
major bank has an on-line presence where information about services
can be obtained. However, internet banking goes one step further allowing
a customer to access their account on-line, make transactions and
amend account/personal details.
Just about
every major bank offers an internet banking service but you will have
to register which may or may not incur charges (depending on your
bank): usually, it is free to register for personal internet banking
but there may be a cost for business internet banking.
Security is set
up which usually consists of a unique number/password issued by your
bank and a 6-10 digit number set up by yourself. The security procedure
will vary between banks.
If transferring
money on-line, usually the money will be transferred over-night
if being
transferred
to an account within the same bank. However, if you are
transferring money to an external account, it can usually take
over three
working days to transfer.
Advantages:
-
24
hour, 7 day a week access
-
No
need to queue as you would at a bank
-
You
can access your account at any computer with Internet access
-
Security
is integrated
-
Applications
for a majority of popular services can be made
on-line
i.e.
loans,
savings accounts, mortgages, etc
-
You pay for internet
connection costs when using the service
-
If
your internet connection
fails to function, you cannot access
Internet banking
-
There
is no personal interaction between yourself and the
bank (employee/advisor)
-
Internet
banking can be slow with a 56k modem
-
You
cannot deposit physical cash using internet
banking
i.e. cheques,
cash in
hand.
This would require a personal
visit to the bank
-
You
still have to visit the bank to obtain
cash floats and/or use an
ATM machine
to withdraw cash
PC Banking
PC
banking is similar to Internet banking. The main difference is
that you do not use the Internet to access your account. Instead,
from your PC, you connect directly to the bank's intranet using
specialist software, modem and existing telephone line.
In
general, PC banking allows you to perform the same degree of
functionality as Internet banking. However, PC banking is potentially
faster than Internet banking and offers increased security, therefore
allowing you to access more services.
Again,
not all banks offer PC banking. A fee may also be paid to use
the service. Consult your bank for more information.
Advantages:
- 24
hour, 7 day a week access
- No need to
queue as you would at a bank
- A higher
level of security compared to Internet banking
- Potentially,
more services can be accessed due to increased security
Disadvantages:
- There is no personal
interaction between yourself and the bank (employee/advisor)
- You can only
access your account from the PC that you originally installed the
software
- You cannot deposit
physical cash using internet banking i.e. cheques, cash in hand. This
would
require
a personal visit to the bank
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